KEY AREAS OF EXPERTISE

 

Pre-Wire                                               Repair & Maintenance of equipment                WLAN                                                                               

Installations                                          Blue Prints                                                                           TCP/IP                           

Troubleshooting                             Computer Networking                                          CAT-5                                                        

Customer Service                            Expertise in reading all Maps                            Fiber Optics                                                                                    

    

                                                              

WORK EXPERIENCE

Ø     Splicing Technician- AT & T- San Diego, CA                                   Oct’07-Present

(Telecommunications)

 

·         Installation and maintenance of business and residence telephone service.

·         Perform network cross connections in distributed and feeder cables.

·         Installation and maintenance of aerial and underground cable.

·         Installation and rearrangement of all network terminating devices requested by customer.

·         Repair and maintenance work to feeder, distribution and subscriber facilities.

·         Interface with customers troubleshooting network communication issues.

·         Test, isolate and repair trouble in the communication network.

·         Reading simple and complex orders and interact with customers on particular order requirements in order to provide optimum performance of their communication systems.

·         Loaned to Construction for C.O. equipment installation project.

·         Received numerous customer commendations for service excellence.

·         Trained in Cable Air Pressure including Spartan, PMAP and leak locating.

·         Raised and maintained index of pressurized cable by isolating, locating and repairing air leaks.

·         Successful in mentoring other MSTs that are currently working in the local load.

·         Handle demanding contractors professionally and maintained a positive working relationship.

·         Routinely selected to act as IC for various Managers, handling all issues from correcting technician workload to resolving customer issues and mobilizing crews for damage restoration.

·         Cell site maintenance.

·         Rehab and re-splice damaged cables in pedestals.

·         Complete build of Vrad once contractor places box.

·         Place backbone fibers and properly terminate ends.

·         Troubleshoot customer phones, computers, TV as needed.

·         Ensuring customers continued business by completing requests professionally and with courtesy.

 

 

 

 

 

 

Ø     Cable Technician-at MC Communications San Diego, CA       Jan’99 – Oct’07                                                      

(Telecommunications Contractor)             

 

·         Prewire residential and commercial with coaxial cable and CAT-5. 

·         Installation of cable, digital boxes and VoIP modem for residential and business customers.

·         Troubleshoot modems and networking issues for customers.

·         Interact with dispatchers to resolve issues that arise at a job site.

·         Replace old drops with telephony drops.

·         Climbed telephone poles to complete disconnect and reconnect service as specified.

·         Trained new technicians to properly troubleshoot and install devices.

·         Set up emails and resolve TCP/IP issues.

·         Accommodate customers with special requests after getting work approved by supervisor.

·         Install phone jacks and cable jacks inside residences.

 

 

TECHNICAL SKILLS & CERTIFICATIONS

·         Advanced in all Microsoft Office Suite (Access, Excel, Power Point, Word, Outlook)

·         1/15/02-Client Services Training Program-Computer Software & Wireless Technology

·         10/26/07-Safe Pole Climbing Stepped and Unstepped

·         11/18/2009-Solar Power for Telecommunications

·         12/28/10- Wireless Communications Technologies

·         2/24/11-Wireless LAN Technologies-Advanced Concepts

·         2/24/11-Wireless LAN Technologies-Fundamentals

·         2/24/11-Wireless LAN Technologies-Applications with Lab

·         10/13/11-Data Communications and Network